CRJ

My 2021 CR-V went into Brayley’s Honda, Ewell on 17 December 2024 and they identified the problem as the Brake Pedal Simulator. The part was ordered on 18 December, none were available in the UK so the part was put on ‘back order’ and finally arrived from Japan on 14 March. With the repair completed, I got the car back on 19 March 2025 after 92-days! Have to say that Brayley’s, who thought I qualified for a complementary hire car were pretty good but Honda UK were awful. They said that I was not entitled to a hire car as my vehicle was out of warranty even though the repair was being fixed as a ‘warranty’ repair and Honda were picking up the full cost of the part and labour. Brayley’s loaned me a vehicle for 4-days so that I could visit my 99-year-old father on his birthday but I had to pay £30 to cover insurance. The MOT was due while the vehicle was in the garage and Brayley’s picked up the cost as a good will gesture – well done Brayley’s. One of the reasons I purchased a Honda in the first place was due to their reliability…..As I left the service area/showroom one of the sales people ask me if I wanted to discuss burying a new Honda – what do you think I said?