Glamp

HI Jerrmy, I agree totally, and would welcome Honda Owners Club taking this up with Honda UK or Honda Europe. I would be most interested in class action. Note: I have now bought a TomTom for one vehicle but the other is still an issue. Honda UK are just not interested at all, they won't reimburse the Tomtom, swap the unit in the car for a working unit - or even one which will link to the phone for traffic info to be shown on screen from the app (bluetooth connection alone is insufficient without app link). Real pain for me as I know where I'm going, but need the traffic info and alternative routes when necessary (although the last time it cost me at least an hour extra over just staying in the jam!). As I said before, I wont buy again from a manufacturer who treats lifetime subs as obsolete after a couple of years. Incidentally, Honda said in one of their reasons (the other was it was linked with safety camera info provision which is now illegal - totally incorrect on all accounts) that they'd undertaken extensive market research and nobody used Traffic Info. Has anyone actually been contacted by this research as I know of no-one - not even the dealers who are blissfully unaware of the cessation!

Just to add, the dealer said cars up to 2019 had been stopped (Honda UK didn't offer this information, bit like not announcing it - doing it on the quiet), but looks like Jerrmy has a registered 2020 car - possibly 2019 manufacture? Either way, it's not good from Honda. Only way to possibly get a result is for everyone to contact Honda UK and/or start a joint legal case. I stand by my previous declaration that when the time comes: no future car will be a Honda, shame really as I like both my Civics, but not dealing with a company with no customer care.

I can confirm Honda have stopped the Traffic information in the UK. After much time spent trying to resolve, I contacted Garmin 2 weeks ago - they stated no reason it should not work. I contacted Honda Dealer, who a day later confirmed Honda Europe had decided to cease payment (so lifetime subscriptions are pointless - remember that when buying next car!). I took this up with Honda UK who said it was because safety camera information was provided with traffic information and this was illegal, despite my units never showing safety camera information. They changed their reasoning later to "after extensive research, nobody uses it [traffic information]". Honda concluded that they would be doing nothing (no exchange unit, compensation, reintroduction of Traffic Information), so so sorry dear customer. Really annoyed at this as I have lifetime subs on 2 Honda cars (2016 & 2017), and Sat Nav is useless (IMO) now. Next cars won't be Honda! Wonder if there is a legal case here.